All deliveries and services of Mister Perseo are made exclusively on the basis of the following general terms and conditions. We do not recognize any deviating or additional general terms and conditions of our customers.
2. Offer and conclusion of contract
All offers, information and content on this website are subject to change and non-binding. The prices only apply to online orders. We are entitled to limit the delivery of our items to a standard amount.
Delivery to wholesalers is excluded. We reserve the right to exclude supplies from certain resellers and competitors.
The offers are valid as long as stocks last. We reserve the right to make changes in design, color or in the technical area that expressly serve to improve the quality of the product without notice. Images published on the Internet do not have to be true to color or may be similar.
By clicking the button “Buy now” you place a binding order for the goods contained in the shopping cart. After your order has reached us, you will receive an automatically generated confirmation of receipt by email. This does not constitute a binding acceptance of your order.
When ordering with the payment method pre payment, your order will be accepted by sending a proforma invoice, which contains a request for payment, within two days (Monday-Friday). If we do not receive your payment within 7 Days the order will be automatically canceled and needs to be placed again.
For orders with PayPal, credit card, Sofort, iDeal, Klarna, EGS, Apple Pay or Google Pay, your order will be accepted with its shipment of the ordered items.
We would like to point out that we reserve the right to terminate the purchase contract in the event of an error, e.g. a technical price error etc. to contest.
As soon as your goods (stock goods) have left our logistic center, you will receive a shipping notification by email stating the shipment reference number. The parcel is dispatched via the parcel service behind the 1st closed door. If you cannot be reached the first time they try to deliver, you will receive a notification.
For larger order quantities and shipment weights of over 31.5 kg in total, we reserve the right to send the goods by forwarding agent. The delivery time in these cases is approx. 1-2 days (Monday-Saturday) and “free curb” is delivered. Information about this can be found in the shipping notification, which you will receive by email after your order has been shipped. The package(s) can also be tracked over “My Account” – “My Orders”.
Our shipping partner delivers the goods in stock.
We ship with Deutsche Post (registered mail) and UPS (parcel).
Delivery takes place Monday to Saturday for registered mail and Monday to Friday for parcel deliveries. Deliveries to mailboxes and to DHL Packstationen are generally not possible.
4. Delivery time
You can find precise information on delivery times on the respective product pages. If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not want a comparable product to be delivered, we will immediately refund the amount already paid.
Delivery takes place Monday to Saturday. Orders that are to be paid in advance will be delivered as soon as your payment has been credited to our bank account and the goods are in stock. If the last day of the delivery time falls on a Sunday or on a public holiday recognized by the state, the next day (Monday-Saturday) takes the place of such a day.
If the items ordered have different delivery times, delivery is made in partial deliveries.
5. Shipping costs
The current shipping costs depend on the weight of the items in the shopping cart. The shipping costs are displayed in the shopping cart and during the ordering process. Regardless of the flat rate for shipping costs, a bulky goods surcharge will be charged for items that cannot be shipped in standard packages due to their size or weight. This surcharge is displayed for the affected items.
All prices include VAT. You will find more detailed information on shipping costs directly on the item page.
6. Accounting, due dates and delays
We offer the following payment methods for our customers:
Payment in advance (bank transfer), credit card, instant transfer (Sofort), Klarna, PayPal, EGS and iDeal. We also offer Apple Pay and Google Pay on mobile devices.
Your credit card or PayPal account will be charged upon placing the order. We reserve the right to deliver in justified individual cases only against pre payment (bank transfer). We will inform you of this in good time.
Due to the simplification of electronic invoicing through the Tax Simplification Act 2011, we send all invoices exclusively by email to the email address stored in your customer account. If you do not contradict this regulation, it is considered tacitly accepted.
Mister Perseo bank details:
IBAN: NL61 BUNQ 2039 2382 12
BIC / SWIFT: BUNQNL2AXXX
7. Right of withdrawal for consumers according to § 13 BGB
7a. Right of withdrawal
You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must contact us
Inh. Sascha Berninger
44628 Herne, Germany
inform you of your decision to cancel this contract by means of a clear statement (e.g. via our online shop (My Account – My Orders -> Returns), a letter sent by post, fax or e-mail). You can use the attached model withdrawal form (under point 7c.), But this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
The customer (you) bears the costs for the return shipment. Please send the goods unused, in their original packaging and unbreakable.
Postage unpaid shipments are generally not accepted.
These regulations are not mandatory requirements for an effective exercise of the right of withdrawal. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods. In the event of damage due to improper packaging, we can, if necessary, claim compensation. After the 14-day right of withdrawal has expired, the goods can only be returned after consultation and with a processing fee. Mister Perseo is responsible for this decision.
7b. Notice of non-existence of the right of withdrawal
The right of withdrawal does not exist according to § 312g BGB for articles that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive or that are clearly tailored to your personal needs, for goods that can spoil quickly or whose expiry date quickly exceeded for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery or for contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal after the Delivery was removed.
Goods from the categories Design it yourself and Make it Sparkle are non-returnable.
7c. Model withdrawal form
If you want to cancel the contract, please fill out this form and send it back to us. (The easiest way is via misterperseo.com)
44628 Herne, Germany
Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following Goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s) Signature of the consumer (s) (only for notification on paper) date (*) Delete where inapplicable.
7d. Cancellation policy for the provision of services
You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days from the day the contract is concluded. To exercise your right of withdrawal, you must contact us
44628 Herne, Germany
Or by using the return portal under „My Account – My Returns“.
inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the below withdrawal form (under point 7c.), But this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to notify us of the exercise of the right of cancellation before the cancellation send instep.
Consequences of cancellation
If you cancel this contract, we return all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same method of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that the services should start during the cancellation period, you have to pay us a reasonable amount, which is the proportion of the services already rendered in the service up to the point in time when you inform us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided in the contract.
8a. Guarantee for consumers according to § 13 BGB
The legal guarantee / liability for defects applies.
8b. The warranty does not cover:
Wear parts, consumables, improper handling of the product, in particular due to non-observance of the manufacturer’s operating instructions as well as functional changes to the device or attempts to repair of the buyer or unauthorized third parties. In the event of unjustified warranty claims, we can charge a processing fee in the amount of the costs incurred by us.
9. Promotional coupons/vouchers and their redemption
9a. Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns with a specific period of validity.
9b. Promotional vouchers can only be redeemed in the specified period and only once during an order process. Individual brands and categories can be excluded from the voucher campaign. Promotional vouchers cannot be used to purchase gift certificates and store credits. Please note that promotional vouchers can be tied to a minimum order value.
9c. The value of the goods must at least correspond to the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor interest. The promotional voucher will not be refunded if goods are returned in whole or in part.
9d. Promotional vouchers can only be redeemed before the order process is placed. Subsequent crediting is not possible. The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined unless we have agreed otherwise.
9e. Should you have used a promotional voucher with your purchase, we reserve the right to charge you the original price of the goods that you keep, if – due to your cancellation – the total value of the order falls below the respective value of the promotional voucher or corresponds to this.
10. Gift certificates and their redemption
10a. Gift certificates are vouchers that you can purchase. These can only be redeemed for the purchase of items, but not for the purchase of further gift certificates. If the credit of a gift certificates is not sufficient for the order, the difference can be compensated with the payment method offered.
10b. Gift certificates and credits can only be redeemed before the checkout process is completed. The credit of a gift certificate is neither paid out in cash, nor does it earn any interest. To redeem gift certificates in your customer account or to view existing credit, please visit “My certificates and My Credit” on misterperseo.com.
11. Complaints procedure
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We would like to point out that Mister Perseo is not legally obliged to participate in a dispute settlement procedure before a consumer arbitration board and that Mister Perseo is not prepared to participate in such a procedure.
12.1 Customers have the opportunity to have personal influence on the content of Mister Perseo Platform by writing travel reports in the form of evaluations, or uploading pictures (“user content”). Customers are fully responsible for the user content they provide. They ensure that the content is correct and guarantee that the content does not contain any misleading or illegal statements or details. Furthermore, the customers guarantee that the content does not violate third-party rights. Under no circumstance and in no way does Mister Perseo make user content its own, it merely provides a Platform.
12.2 Mister Perseo can use the user content in various ways. This includes displaying it on the website, reformatting, editing for more clarity or better grammar, incorporation into adverts or other work.
12.3 Mister Perseo can remove or report user content where necessary and at its own discretion. For example, Mister Perseo can remove user content if it violates the Mister Perseo principles for content, in the opinion of Mister Perseo. Mister Perseo is not obliged to store copies of user content or provide copies thereof. Mister Perseo does not guarantee the confidentiality of user content.
12.4 Mister Perseo and its distribution partners or sub-agents can display adverts and other information together or next to the user content on the website and other media. Customers have no claim to remuneration for these adverts. Subject to changes regarding the type and scope of these advertising measures. The customer does not need to be especially notified of this.
12.5 The customers shall fully indemnify Mister Perseo and its distribution partner or sub-agents from all third-party claims (incl. suitable costs for legal prosecution and defense) at first request, which these third parties assert against Mister Perseo concerning the user content provided by the customer. This also applies if the contested content can no longer be accessed on Mister Perseo Platform. This does not apply if Mister Perseo is responsible for the legal violation. In the event of recourse by third parties, customers have to immediately, truthfully and completely provide Mister Perseo with all the information necessary to verify the claims and defend them.
13. Storage of the contract text
We save the contract text and send you the order data and our terms and conditions by email. You can view the terms and conditions at any time on our website. For security reasons, your order details are no longer accessible on the Internet.
14. Place of jurisdiction and applicable law
For each contract concluded with Mister Perseo, the law of the Federal Republic of Germany applies exclusively, excluding the UN sales law. The contract language is German. The place of jurisdiction for all disputes arising from the contractual relationship is Herne, if the customer is a merchant, a legal entity under public law or a special fund under public law. Mister Perseo is also entitled to sue at the principal’s headquarters.
We always retain the copyrights to the design and content of this website and all of its pages, in particular all photographs, texts, descriptions and all content. Copying and downloading the website or parts thereof (images, texts, etc.) is not permitted. Duplication or other use for commercial purposes, in particular transfer against payment, is not permitted. Insofar as we refer to other websites or web pages through links or hyperlinks, we assume no liability or responsibility for the content of the pages.