Returns & Exchanges

UK, DE & international returns

We hope you love your purchase but if you’ve changed your mind, no problem – you have 14 days to return your items. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.

Online orders can be returned within 14 days of delivery. The item(s) can be returned at any Royal Mail Post Office in the UK or your local postal provider. Simply enclose the returns form, which you can download in your Mister Perseo account. Returns are NOT complimentary. The costs of a return have to been paid by you. We advise you get proof of posting for peace of mind.

How to exchange your purchase

As long as your ordered item is in Stock we are able to exchange it for you. Please use the returns feature in your Mister Perseo account. (Please note: We can NOT exchange or accept returns for personalized or custom designed item.)

Consumers have a fourteen-day (14) withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days (14) without giving any reason.

The cancellation period is fourteen days (14) from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us

Mister Perseo
Inh. Sascha Berninger
Von-Waldthausen-Str. 258, 44628 Herne, Germany
WhatsApp: +44-7520-641080
Mister Perseo Account – Refund Request

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract, to inform. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have to give you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days (14) from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods that, due to their nature, cannot normally be returned by post, the fee is EUR 159. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

  • The right of withdrawal does not apply to the following contracts:
  • Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

– Return to:
Mister Perseo
Inh. Sascha Berninger
Von-Waldthausen-Str. 258, 44628 Herne, Germany

WhatsApp: +44-7520-641080, E-Mail:

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of the consumer(s) (*)

– Address of the consumer(s) (*)

– Signature of the consumer(s) (only when notified on paper)

– Date

(*) Delete where inapplicable.

The easiest way is via your customer account. Log in there and then click on “My Orders”.

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